If you want to pass a modern Turing test your bot must be seamlessly human AND complete all of the following actions: It must offer the human evaluator an upgraded service plan. It must demonstrate authentic human emojis. It must talk about how much money it made last year. It… Continue reading
Posts tagged "Conversational UI"
Our internal bot has been running for a while and getting some use. We've gotten it so that it runs for 7 - 10 days without issue, but after that length of time it seems to quietly lose the connection and we previously weren't checking for that. I'm not sure… Continue reading
What do you do with an interrupted conversation? A user can't really tell what state a conversation is in from looking at the text on the screen. Does a user understand that this conversation had a specific state and it needs to be revived in that exact place? That isn't… Continue reading
Here is a link to part 3. One of the great things about Slack is that it serves as a direct IM tool, a more general discussion tool, and allows for private groups and channels. When you're building a bot for this type of tool you need to think about… Continue reading
Here is a link to part 2. This is a good question to ask yourself when you are designing and testing your bot: How do I ensure that the user doesn't feel like they are interacting with an IVR system through a keyboard? Here is a link to part 4.… Continue reading
Here is a link to part 1. The first thing I have noticed in building a bot is you need to think a lot about state management, even for a basic bot. The original app we built had 5 or 6 entry fields on a form and you did not… Continue reading
We are starting to build a couple of conversational UI programs at work using Slack. Slack is a great program and I wrote an earlier post about some challenges I had writing a basic integration. So now we're tackling something a bit more sophisticated and building some bots. The first… Continue reading