I wrote some blog posts way back in the good old days of 2016 about a bot we developed for an intenral work tool. It ran inside of Slack. When we did the development we were basically writing code to handle all the states of the conversation. It was clunky and had some real limitiations.
Fast forward to more recent times - we bought a Google Home at the end of last year. Because I usually want to make something and not just consume information, I started to play around with Google Assistant and how to create an Assistant App for Google Home with tools on Google Cloud.
So right away I found myself working in the Dialogflow ecosystem. This was a big improvement over how we built our Slackbot in 2016 where we were hand-coding our state and writing a million if/else statements to handle the user interaction.
The Dialogflow designer interface is intuitive for creating your conversation. My biggest sticking points were working through the integration between it (Dialogflow) and my existing webservices. The answers were there in the documentation but it took some time to work through my SSL issues (doesn't allow self-signed certificates) and formatting of request. This was a little frustrating at times, but nothing out of the ordinary for using a tool that you haven't worked with before.
I also came across Let's Encrypt for solving my SSL issues. Let's encrypt allows you to get a real-ish certificate for development and test purposes. It is fast and automates several parts of the SSL cert process I've never seen automated before - very handy!
My Google Assistant App is submitted now and waiting for approval. I believe I adhere to all their guidelines, so hopefully they will approve me! Fingers crossed!
My name is Jonathan Fries. I work for Exadel, Inc. Exadel is a great company, with great people all around the world. I currently lead the Boulder, CO, USA office.