Jonathan's Blog
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Jonathan's Blog

Mindful Leadership and Technology


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Slack Employee Recognition

Employee Recognition - An Added Benefit

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My recent blog post on figuring out some things for a Slack integration was related to the Amadeus Wins System which we built for employees to recognize other employees.

What we added to the Wins System was to publish our wins via a bot to our general Slack channel, though as the blog points out, you can't use the giphy integration when you do so.

The response has been very positive to this - partly because the employees who get recognized are glad to have the added visibility to their exploits and successes, but also for a somewhat unexpected reason.

Because Amadeus has a lot of clients, not everyone knows what everyone else is working on. When a win is published, it gives other team members an awareness that so-and-so was working on X. So, the rest of the employees have a greater visibility to what others are working on - which they really like, simply so that they are more aware of what goes on in other parts of the building.

It's always great to get that type of unexpected benefit.

The Wins System is only an internal tool, for now, but it is something that the team really appreciates, and which we hope to add some additional functionality to in the future.

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Technology Technology Management Search Slack Integration

When Google Fails You

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Google is a great tool, but it took me forever to find this:

http://stackoverflow.com/questions/34930150/how-do-i-make-slash-commands-work-on-my-bot-in-slack

By forever, I mean it took me almost an hour. That says something about our access to information and my own expectations, but that's another blog post entirely.

The trouble happened because of the nature of my question - which the StackOverflow post does a good job of explaining - I'm trying to call one integration from another. This leads to a semantic overlap of the parts question I'm trying to ask.

I like to envision this as the question collapsing on itself, inside of Google, but I probably don't really understand that as well as I think I do, and I did just watch Tron recently.

Plus many variations of 'call a slash command from web hook on Slack' leads me to Slack's own documentation where they don't answer this question (as of this writing 3/1/2016).

In the end the answer is obvious - you can't call one integration from another. This prevents a lot of attacks or spamming that could probably happen if you had a wide open gateway to push data through Slack.

How did I find it in the end? Brute force querying google until I found a result that didn't look like all the other slash command/web hook posts and documentation that are out there.

Final Google query - 'pass giphy to slack api' which removes the confusion by specifically naming the thing I'm trying to do - 'giphy' - instead of just asking more generally about slash commands.

It was the 4th result.

I have to teach my kids all this some day. Maybe they will just grow up knowing how to do it.

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Software Development Technology Process

Understanding Your Software Project

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ID-GEM is a new product we've just rolled out Amadeus. It's joint effort between a few groups (sales, estimation, software, marketing) within the company. It encapsulates and expands on our business development and requirements gathering process that we've been refining over the years. I also wrote a blog post about it for work here.

The core of the product is that software projects almost always fall into one of five categories, and if you spend the time up front to think about which category you're in and how you want to achieve your goals, you can have a great framework for making crucial decisions down the road as your product or project moves through its life cycle. Here are the categories:

  1. Capturing Market Share
  2. Revenue (Increase/Create) B2C
  3. Revenue (Increase/Create) B2B
  4. Reduce Costs or Increase Efficiency
  5. Improve Community or Well-Being of Users

We looked back over 20 years of consulting to determine these categories, as well as what we felt were the most telling, challenging, and crucial questions for projects to wrestle with at the beginning. This enables you to have the right answers in place when things get challenging down the road. The questions can be quite different depending on which of the categories you fall into.

If you are considering a software venture of some kind, you should take a look. It's free and easy to use.

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Creativity

Creativity

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Do you always recognize creativity when you see it?

Creativity can be found many places in business: creativity in approach to deal structure, creativity in dealing with others who are different than you are, creativity in problem solving, creativity in the use of technology, creativity in running projects.

It may not always jump out at you, but it is there.

In addition to recognizing and rewarding this creativity it is important to help people see it in themselves so that they know what it is and can do more of it.

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Technology Technology Management Cloud IT

Cloud Technologies - The Impact on Jobs

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I have heard from some parties that the cloud technology offerings that are gaining traction now (Google Cloud, Microsoft Azure, Amazon Web Services) are going to bring about the "death of IT".

First of all this is a big overstatement. Next, I also think these technologies are actually going to be net job creators, and not just for developers.

This is true because more small companies can afford to build-out infrastructure and therefore we will have more technology startups, which will create more jobs.

I also think that existing IT jobs likely aren't going anywhere either. These environments (Azure, Google Cloud, AWS) are complicated and it takes a good IT professional to learn them, set them up correctly, and manage them. There is a lot to learn here, so A) people need to go learn it and B) smart people need to be in charge of managing it in the long run.

And, interestingly where there were basically two flavors of IT in the past (Windows and Linux) now you have 3 - Microsoft, Amazon, and Google. Even though Amazon and Google are based largely on Linux, the two service offerings are not the same thing. They have different services, different UI, different structures. To be an expert in one is not to be an expert in the other.

To me this is nothing but good news from a competitive standpoint (3 options vs. 2 options) but also from a job creation and economic perspective.

The other good news? Since these platforms actually run VMs in a lot of cases, your existing IT expertise will still be applicable as well.

Virtualization probably has had a negative effect on jobs thus far, but the next stage will almost certainly create jobs, and opportunity, for those willing to learn and pick up new skills.

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Software Software Development Rebuild Technology Application Rebuild

Greenfield, Brownfield, Bluefield

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In software we leverage some construction terms when we talk about software projects.

Greenfield - a new software project that is not built on a previous project. AKA - blue sky, carte blanche.

Brownfield - a project that is adding onto an existing product. AKA - enhancements, feature work, new version development.

I am going to add to this the idea of Bluefield. This is a project that is a rebuild, from the ground up, of an existing application.

This is very particular to software and I don't know if it has a counterpart in traditional construction.

This project is neither Greenfield (not brand new because it must fulfill requirements of the original system) nor Brownfield (not built on an existing product).

Why are the fields blue?

Let's say that Bluefield projects are akin to the blue sky of a new project (you often have a clean slate on technology), but you can have some sadness about the passing of a tried-and-true system that served you well for some period of time.

Blue is also associated with harmony, faithfulness, and imagination all traits that should be valued in our rebuild project -

Harmony in important features.
Faithfulness to the business intent.
Imagination required to overcome project challenges.